Shipping

Domestic Shipping

We offer UPS Ground standard shipping (1-7 business day transit time). Delivery options for PO Box addresses, military locations, and expedited carrier options are also available.

International Shipping

We are are currently not accepting international orders on our website. We apologize for the inconvenience.

Returns

Returns & Exchanges

Once an order has been placed through the website or mobile app, we do not accept returns or exchanges. All sales are final. Please be sure to report any issues with your order within 10 days of the delivery date to ensure proper resolution. Any issue reported outside of the specified time frame may result in store credit.

Incorrect Shipping Information

If a package is returned to Real Eyes Realize Beauty LLC due to an incorrect or incomplete shipping address provided by a customer, the customer was not home for delivery or if the package exceeded the maximum amount of time to be held at a pick-up location, the customer will be responsible for the redelivery costs. RERB is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer; no refunds will be provided if any parts of the address are incorrect.

Once an order has been submitted, no edits or cancellations can be made

Real Eyes Realize Beauty LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Real Eyes Realize Beauty LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Damaged or Missing Products

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please email info@realeyesrealizebeauty.com with photos of the damages and necessary information to support your claim and we will be happy to assist you.